At M-bara, we strive to ensure that our customers are completely satisfied with their purchases. Our Refund and Returns Policy outlines the terms and conditions for refunds and returns of our digital products.
Refund Policy
Eligibility for Refunds:
- Product Defects: If the digital product you purchased is defective or not functioning as described, you are eligible for a full refund.
- Non-Delivery: If you did not receive the digital product you purchased, you are eligible for a full refund.
- Duplicate Purchase: If you accidentally purchase the same product twice, you are eligible for a refund for the duplicate purchase.
Conditions for Refunds:
- Refund requests must be made within 30 days of the purchase date.
- Proof of purchase is required for all refund requests.
- We reserve the right to refuse a refund if we believe there is evidence of abuse or fraudulent activity.
How to Request a Refund:
- Contact Us: Email our customer support team with your order details and the reason for your refund request.
- Review Process: Our team will review your request and notify you of the approval or rejection of your refund within 5 business days.
- Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Returns Policy
Due to the nature of digital products, we do not accept returns. However, we are committed to resolving any issues you may encounter with our products.
Issue Resolution:
- Technical Support: If you experience any technical issues with your digital product, please contact our support team for assistance.
- Product Replacement: In the case of a defective product, we may offer a replacement instead of a refund, based on your preference.
We are here to ensure your satisfaction and are committed to providing the best possible service.
Thank you for choosing M-bara.